FLIGHTS

• Why can't I change these flights without an upgrade?
  
  You are provided with all possible seating options available at your preferred time. Sometimes there are certain rules and restrictions governing seating selections.
  
• Why can't I have better seats?
  
  We always provide the seats that are available. The rule of thumb is always "the earlier the better" when comes to getting preferred seating.
  
• Who flies where...?
  
  The travel industry is always changing. It is better to let us know where and when you need to go from and where and when you need to arrive and we will provide you with your choices which can be sorted by airline, price, or duration.
  
• Why is someone I know taking the same flights, for less?
  
  The reason for this, most of the time, is they booked earlier and took advantage of early booking specials. Other notes to take under consideration are who they booked from, their seating class, and any special promotions.
  
• How do I book a flight?
  
  This is the link to our flight booking page Flight Booking. Simply fill in all the required fields. The more fields you complete the better the flight will be tailored to your liking but choices will be less.
  

HOTELS

• Is there a hotel near a specific location?
  
  When you search for a hotel on our website you can choose downtown or airport locations, when the list of hotels is shown you can click on the hotel name and more information about the hotel will be displayed. The information provided usually gives the location of the hotel. We are happy to book your hotel for free when you call 1-800-663-9787
  
  
• How do I book a hotel?
  
  This is the link to our hotel booking page Hotel Booking. Simply fill in all the required fields. The more fields you complete the better the hotel will be tailored to your liking but choices will be less.
  

GENERAL

• When I try to book on-line, sometimes the system freezes; what do I do?
  
  Yes, sometimes we encounter technical difficulties. Try waiting, the system may be backed up with many requests and running slow. If this doesn't work try clicking on the top toolbars "tools", "internet options", then down to "delete files", click "ok" then refresh. Sometimes internet files have changed since the last time you visited but your computer is still looking for the older files. This refresh process makes sure your computer looks for the most current files. If you still encounter problems please contact us at 1-800-663-9787 or 604-682-7581 locally.
  
  
• How much is it to go to...?
  
  There are many factors that affect flight fares: time, duration, specials, partnerships, and special or unforeseen circumstances. We search over 300 different websites and other areas so that we get you the best fare available. Here is our link with up to the minute flight info searchable by schedule or fare based.
  
  
• I am looking for a last minute deal, what do you have?
  
  We have lots of easy to choose from last minute deals. Here is the quick link to some incredible Last Minute Deals.
  
  
• Do you have any special ads or promotions?
  
  We run ads regularly. If one of these specific holidays sells out quickly we will be happy to suggest one of our other great specials.
  
  
• Can you suggest something that is safe and popular at present?
  
  Yes, we have many Hume Travel suggested trips. All Hume Travel suggested trips are featured throughtout different sections of the site. If you don't find something you are looking for here please contact us at 1-800-663-9787.
  
  
• Do you have any personal experience of the place or hotel?
  
  Yes, we have a huge amount of travel experience in our office. If we haven’t personally been there we have special agent resources like Star Service that provides 3rd party unbiased descriptions of destinations.
  
  
• Do you have any special relationships with the tour operators which give you lower rates?
  
  Yes, we deal with all the main tour operators and are given special discounts. We have special software that allows you to search for prices on any given destination and date and all the available packages with each tour operator will display. Allowing you to find the best price, we do not manipulate the system to only bring up the preferred suppliers therefore the choice is always yours. We do apply an automatic discount on all the tour operators on our website as we recognize you are doing some of the work.
  
  
• Is there a seat sale on?
  
  Seat sales are always on, that's why we webCheck over 300 different websites to find you the best fare available.
  
  
• Should I wait if there is likely to be a "sell-off" later?
  
  Waiting for last minute deals can save you a lot of money, however there are no guarantees that a specific date, destination, or hotel will be available. Therefore we highly discourage waiting for last minutes specials if you are not flexible on your dates, destination, or would prefer a specific hotel.
  
  
• How long do I have to confirm my itinerary?
  
  You can book as late as the day before travel but your arrangements will remain subject to availability until the time that confirmed reservations are made. We suggest you confirm as soon as possible to avoid disappointment.
  
  
• Is it the most economic?
  
  We always suggest the best method. We take into account duration, schedule, and cost but can provide the results sorted by any of these subjects.
  
  
• What's the benefit of booking on your site, as opposed to booking with the airline direct?
  
  We will provide all possible choices available to you.
  
  You are billed immediately by online sites whereas we search for lower fares and better fares then contact you back with your different choices available after you book online with us.
  
  In case of emergencies we are able to help whereas when you book directly you must handle yourself because we are unable to access your itinerary.
  
  If you need to make changes to an itinerary we are able to make these changes.
  
  If you book through the airline you must make all changes yourself.
  
  We will ensure we book according to your traveller profiles so that your special needs are looked after.